RETURNS AND REFUND POLICY — Osteria della Chiocciola - Online Wine Shop

RIGHT OF WITHDRAWAL In accordance with Legislative Decree 206/2005 (Consumer Code) and EU Directive 2011/83/EU on consumer rights, the customer has the right to withdraw from the contract within 14 days of receiving the goods, without having to provide a reason.

EXCEPTIONS FOR WINES The right of withdrawal does not apply to bottles that have already been opened or have a broken seal, perishable products, or products with an approaching expiration date. For unopened, unopened wines, however, the right of withdrawal is always available.

HOW TO MAKE A RETURN To request a return, the customer must:

Send an email to shop@osteriadellachiocciola.it within 14 days of receipt
Indicate the order number and reason for the return
Return the product intact, in its original packaging, within 14 days of authorization.

Return shipping costs are the responsibility of the customer, except for defective merchandise or an error by Osteria della Chiocciola.

REFUNDS Once the returned merchandise is received and inspected, the refund will be made within 14 days using the same payment method used for the purchase. The original shipping costs will not be refunded.

DAMAGED OR WRONG MERCHANDISE If the product is damaged during shipping or does not match the order, the customer must report it within 48 hours of delivery, sending photos to shop@osteriadellachiocciola.it. We will replace the item or issue a full refund, including shipping costs.

CONTACTS Osteria della Chiocciola Email: shop@osteriadellachiocciola.it Tel: +39 3381867741